BIOTRANS S.A. operates in the field of express transport of biological materials, potentially infectious, in Greece and Cyprus, as well as in the distribution of medical devices.
For the company, “Quality” means respecting the customer and serving their needs in the best possible way.
To achieve the aforementioned goal, the company is committed to:
- fully, promptly, and systematically meeting the needs of its customers,
- delivering high-quality services/products,
- ensuring that its services comply with the applicable legislative and regulatory requirements in Greece and abroad,
- prompt delivery of biological materials to their destination,
- storing and preserving biological materials (when required) in a way that ensures their quality and their transport to the destination using appropriate methods,
- ensuring that its products/services comply with the applicable legislative and regulatory requirements in Greece and abroad,
- prompt delivery of products,
- storing and preserving products in a way that ensures their quality and distributing them using appropriate methods,
- scientific support for customers and providing all relevant instructions for the correct transportation of biological materials,
- preventing and promptly addressing potential errors,
- continuous training of personnel.
To achieve the above, the company’s Management:
- Establishes measurable and objective quality goals at both corporate and departmental levels, which it closely monitors through management reviews,
- Has developed and implemented a Quality Management System (QMS) in accordance with the ISO 9001:2015, ISO 13485:2016, ISO 37001:2016 standards and Ministerial Decision KYA 1348,
- Identifies and provides all necessary resources to meet the company’s needs, both in terms of personnel and infrastructure, to ensure smooth, efficient, and effective operation,
- Promotes the continuous training and education of its executives,
- Continuously monitors and measures critical parameters and processes to ensure the quality and safety of facilities, services, and personnel,
- Aims for the continuous improvement of its services/products, processes, and the Quality Management System.
The company’s Management appoints a **Quality Management Representative**, responsible for the development and maintenance of the Quality Management System. The management is committed to the implementation of this quality policy.
